FAQ- Frequently Asked Questions
Where are you based
Mega Saver Shop is 100% Australian based & owned business. Save Mega at Mega Saver Shop.
Which countries do you ship toWe can ship to: Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Canada, Cayman Islands, China, Christmas Island, Cocos (Keeling) Islands, Cyprus, Czech Republic, Denmark, Egypt, Fiji, Finland, France, Georgia, Germany, Greece, Hong King, Hungary, Iceland, India, Ireland, Italy, Japan, Jordan, Kuwait, Liechtenstein, Luxembourg, Macau, Macedonia, Malaysia, Maldives, Malta, Mauritius, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Oman, Poland, Portugal, Qatar, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom and United States.
How much is shippingAustralia Wide AU$7.99 for 0-500g, AU$12.99 for 0.5kg-3kg. Over 3kg - based on weight & delivery postcode.
We acquire instant live quotes from Australia Post, Fastway Couriers, Couriers Please, TNT, Star Track Express, DHL, UPS, FEDEX, Allied Express and few other companies to compare and then offer you the lowest possible shipping rate for your order and location.
Do you combine order for shippingYes, we combine your order automatically for the lowest possible shipping rate. Lowest shipping rate with combined postage is automatically applied in the cart or checkout pages.
Do you offer order pickupSorry, no pickups at this stage.
Who will deliver my orderWe use Australia Post, Fastway Couriers, Couriers Please, TNT, Star Track Express, DHL, UPS, FEDEX, Allied Express and few other companies to deliver orders. We only use the super fast delivery services and stay away from the regular snail-mail. All the orders are sent out with Tracking or Registered Post.
When will I get my order delivered5-7 business days. Australia is a big place, and It depends a lot on where you live. We understand the urgency to deliver your order in the shortest possible time. Quick delivery is one of our prime objectives. We do our best to pack and ship out your items as quickly as possible. Most items are sent out within 24 hours. Weekends and Public Holidays may cause some delays. We use Australia Post and local Couriers to deliver orders. Unfortunately, their mistakes or inefficiencies may cause delays in some cases. Please understand that we have no control over that as we are external to these companies.
My delivery is late or I didn't receive my order- what should I doWe have been consistently dispatching orders very quickly for many years, as we know our customers are waiting for their orders. All the orders are sent with Tracking Numbers or Registered Post. You can find your order Tracking Number in your shipping notification email and also within your accounts page on our website.
In case of a delay, please use your tracking number and contact the delivery company directly because in most cases your parcel would be nearby and the delivery person might be having difficulties in locating you. We also provide the couriers with your phone number so they can text you the delivery updates and call you in case of a problem. Please understand that Australia Post and other couriers are not part of our company. We don't have any special access to their systems. As the seller and the customer, we both together depend on them to do their paid jobs reliably and on-time. In case of any delays, we will help you as much as we can however, timely and reliable delivery is the responsibility of Australia Post and the couriers; not ours.
Refunds & Returns FAQ:
I am not happy with the item- what should I doPlease contact us and we will respond back quickly. We fully comply with The Australian Consumer Law. The Australian Consumer Law provides basic rights for consumers to return goods that they have bought, including if they are faulty, don’t match samples, or doesn't perform as expected. Hygiene, Health & Medical products cannot be returned due to the health & safety reasons.
I changed my mind- what should I doPlease contact us and we will respond back quickly. We have a No-Questions-Asked 14-day money back guarantee. You can return your order if you change your mind or do not need the product- No Problems. Items will need to be returned within 14 days of you receiving them- Unused and in Original Undamaged Packaging in a resaleable condition. Only the product values will be refunded; not the shipping fee. You will be responsible for the return postage charge. Restocking fee may apply for some items like consumer electronics, heavy bulky items, etc. Restocking fee will also apply to deliveries not accepted and sent back by the customer. Hygiene, Health & Medical products cannot be returned due to the health & safety reasons.
In case of a refund, how will I be reimbursedIn case of a refund, your money will be refunded the same way as your payment for the order.
Payment Method FAQ:
How can I payYou can use popular Credit or Debit Cards or Easy Bank Transfer.