Terms & Conditions

We collect your personal information for the purposes of processing your order. Any personal information you provide will be managed in accordance with our privacy policy available at Privacy Policy.

We guarantee all products for quality and intended use. We offer standard product warranty on all items. We are here to help. Contact us if you have a concern.

We fully comply with The Consumer Law. The Consumer Law provides basic rights for consumers to return goods that they have bought, including if they are faulty, don’t match samples, or doesn't perform as expected. Please contact us if you have any problems or concerns as soon as possible. The standard warranty does not cover any damage caused during transit, accidental damage and damage due to misuse or unintended use. As an online seller, we reserve the right to inspect and assess the returned defective product first to determine the best way to apply the warranty, if applicable. When requesting service or return of faulty products you must comply with directions from our staff in relation to troubleshooting, fault assessment and the return procedure in a timely manner. In some cases we will require proof of damage or incorrect item sent or product fault via photos or Videos emailed to us. After a product replacement or a refund the faulty or returned item will become our property. Hygiene, Health & Medical products cannot be returned due to the health & safety reasons.

100% Satisfaction Guaranteed: If any of our delivered items is faulty or doesn't match description or doesn't perform as expected or we sent you the wrong item- we will refund your money in full, including postage. If you have received a wrong item, or the product has been damaged in transit, we must be contacted within 48 hours of delivery. The buyer is responsible for inspecting the goods received for fault or damage. Please note that we must be contacted within 48 hours of delivery for the warranty to apply.

For change of mind returns- Please contact us and we will respond back quickly. We have a No-Questions-Asked 14-day money back guarantee. You can return your order if you change your mind or do not need the product- No Problems. Items will need to be returned within 14 days of you receiving them- Unused and in Original Undamaged Packaging in a resaleable condition. Only the product values will be refunded; not the shipping fee. You will be responsible for the return postage charge. Restocking fee may apply for some items like consumer electronics, heavy bulky items, etc. Restocking fee will also apply to order deliveries not accepted and sent back by the customer for change of mind.

Products can be exchanged with items of same value. It may take up to 14 days to process the exchange. For change of mind- the buyer is responsible for all associated postage costs.

All returns need to be authorized. You must only return the item with an order specific RMA number and to the return address provided. Please do not send any items back without the order specific RMA number and the correct return address provided by us. Hygiene, Health & Medical products cannot be returned due to the health & safety reasons.

You may cancel your order if you notify us prior to the order dispatch. We are unable to cancel any order once it has been dispatched.

We endeavour to ensure the accuracy of our website's pricing and content. In case of a technical, pricing or content error, we reserve the right to cancel your order and refund your payment.
For payments using PayPal: From 11th October 2019 PayPal will not return their PayPal fee (currently at 2.6% of payment + $0.30) for any refund irrespective of the reason for the refund. Accordingly, we will not be able to return this PayPal fee in some refund cases at our discretion. Please note that PayPal fee will not be returned for some order refund cases involving buyer's change-of-mind, orders placed by mistake, returns for incorrect address and some other reasons.

The delivery times (ETA) are estimates only. We will not be held responsible for late deliveries or loss or damage related to late deliveries. In case our couriers and transport service providers are unable to deliver to your shipping address, we will notify you as soon as possible and try to find a solution. If that is not possible, we reserve the right to cancel your order and refund your payment.

If an order is rejected on our website, we will endeavour to notify you within a reasonable time after the order has been submitted.

International Buyers- There may be an import duty tax applicable to your international purchase. You are responsible for paying any import duty that might apply to this purchase. Please contact your local customs department for clarification and further information.

If you come across what you believe to be a technical error or inaccuracy of our content, please notify us by sending a message.