Mega Saver Shop TERMS & CONDITIONS

PRIVACY INFORMATION

Our website is megasavershop.com (“us”, “we” or “our”). We may collect visitor (“customer”, “user”, “you” or “your”) non-personal or personal information for the purposes of improving website experience and processing your order. Any information you provide will be managed in accordance with our privacy policy available at Privacy Policy.

WEBSITE USE, PRODUCTS & ORDERS

This website provides you with an opportunity to browse and purchase various products that have been listed for sale. Please read these Terms and Conditions (the ‘Terms ‘) carefully. By using, browsing and/or reading this website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of this website, or any of the services, immediately.

We guarantee all products for quality and intended use. We offer standard product warranty on all items. We are here to help. Contact us if you have a concern.

We fully comply with The Australian Consumer Law. The Australian Consumer Law provides basic rights for consumers to return goods that they have bought, including if they are faulty, don’t match samples, or doesn’t perform as expected. Please contact us if you have any problems or concerns as soon as possible. The standard warranty does not cover any damage caused during transit, accidental damage and damage due to misuse or unintended use.

The customer agrees that if the purchased items are for a particular purpose or are required to possess special or uniform characteristics, the customer will clearly specify that purpose or those characteristics to us before purchase or at the time of placing the order for those items. No claims against fitness for purpose will be valid or applicable without such enquiries or instructions. Notwithstanding anything to the contrary, the customer agrees that unless expressly agreed by us in writing, the customer has made own enquiries in relation to the suitability of the goods and does not rely on website content or representations by us in relation to their suitability for a particular purpose or any steps may need to be taken in relation to their use.

The appearance & colours of the actual products may be slightly different to the website representations because of the viewed screen make, resolution, settings and surrounding environment. Moreover, certain items made from natural materials such as wood, tree fibres, etc. will have natural variations in colours and patterns.

We do not guarantee the website’s performance. Display on the website does not guarantee the availability of any particular product; therefore, all orders placed through the website shall be subject to confirmation of acceptance by us. On-line ordering may be unavailable from time to time for regularly scheduled maintenance and/or upgrades.

There are inherent hazards in electronic distribution, and as such we cannot warrant against delays or errors in transmitting data between you and our business including orders, and you agree that to the maximum extent permitted by law, we will not be liable for any losses which you suffer as a result of online ordering not being available or for delays or errors in transmitting orders.

If you are not the cardholder for any credit card being used to pay for the orders, we shall be entitled to reasonably assume that you have received permission from the cardholder for use of the credit card for the transaction. We reserve the right to terminate your order if we learn that you have provided false or misleading information, interfered with other users or the administration of our business or violated these terms and conditions.

We endeavour to ensure the accuracy of our website’s pricing and content. In case of a technical, pricing or content error, we reserve the right to cancel your order and refund your payment. We will not be held liable for technical, pricing or content errors and any related consequences .

Product names, order quantities, shipping fees, discounts, tax and order totals are clearly displayed on the cart and checkout pages. You are responsible for checking these items. Please ask as many questions as you wish before the purchase. These items are not negotiable after an order is placed.

Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

You may not use this website for any prohibited activities like removing or changing any trademark, copyright, or any other intellectual property notice, using any other user’s username or password, posting user content or registering usernames that are abusive, pornographic, offensive, obscene, discriminatory, or advocate violence, using the website to expose proprietary or confidential information of a third party or yourself that’s not intended to be shown to the world, copying or importing local files that you don’t have the legal rights to copy or import, scraping or crawling, whether by automated means or manually, to access, view, and collect information, reverse-engineering, dissembling, decompiling, modifying, or creating derivative works unless this restriction is specifically prohibited by applicable law, Scamming or credit card fraud, Using  or using this website for any illegal activities.

The safety and well-being of our staff, customers, website and other stakeholders is important to us. We reserve the right to deny access to our website and services to any visitor at our own discretion.

You are taken to have exclusively accepted and are immediately bound, jointly and severally, by these terms and conditions if you use this website, place an order for or accept delivery of our products & services. We may change these terms of use from time to time. Please check before re-using any content from this website. Our website is megasavershop.com.

ORDER CANCELLATION

You may request cancellation of an order for a full refund by sending us a message. Please note, all messages are reviewed and processed in the order of receipt. There may be a delay between receiving your message and it being processed. A refund request can only be processed prior to your order attaining “Awaiting shipment” or “Completed” statuses. Please note, successful order cancellation for all refund requests is not guaranteed. There are delays between order status updates on our website and the activities on the tracking pages on courier websites. We are here to help. Please contact us as soon as possible – earlier the better.

It may not be possible to cancel orders for a small group of products. Please enquire before purchase.

RETURNS FOR PRODUCT RELATED ISSUES

100% Satisfaction Guaranteed: If any of our delivered items is faulty or doesn’t match description or doesn’t perform as expected or we sent you the wrong item- we will refund your money in full, including postage. If you have received a wrong item, or the product has been damaged in transit, we must be contacted within 48 hours of delivery. The buyer is responsible for inspecting the goods received for fault or damage. Please note that we must be contacted within 48 hours of delivery for the warranty to apply.

As an online seller, we reserve the right to inspect and assess the returned defective product first to determine the best way to apply the warranty, if applicable. When requesting service or return of faulty products you must comply with directions from our staff in relation to troubleshooting, fault assessment and the return procedure in a timely manner. In most cases we will require proof of damage or incorrect item sent or product fault via photos or videos emailed to us.

RETURNS FOR CHANGE OF MIND

For change of mind returns- We are here to help. Please contact us as soon as possible – earlier the better. We will respond back quickly. We have a No-Questions-Asked 14-day money back guarantee. You can return your order if you change your mind or do not need the product- No Problems. Items will need to be returned within 14 days of you receiving them- Unused, Unsoiled and in Original Undamaged Packaging in a resaleable condition.

Products can be exchanged with items of same value. It may take up to 14 days to process the exchange. For change of mind- the buyer is responsible for all associated postage costs.

Please note: Some products in the categories of: Personal Use, Baby & Kids, Beddings,  Hygiene/Health & Medical, Food, etc. cannot be returned due to the health & safety reasons.

Only the product values will be refunded; not the shipping fee. You will be responsible for the return postage charge. Restocking fee may apply for some items like consumer electronics, heavy bulky items, etc., at our discretion.

These days, many deliveries follow ATL (Authority to Leave) concept and will leave your order parcel at the shipping address according to your instructions or in a suitable safe location. When it is not possible, the order parcel may be taken to a nearby Australia Post outlet or another collection depot.

RTS (Return to Sender) – Order delivery not accepted by the customer or returned due to incorrect address or brought back due to customer not being available for delivery or pickup will be treated as change of mind return.

RETURNS PROCESS

All returns need to be authorised. You must only return the item with an order specific RMA number and to the return address provided. Please do not send any items back without the order specific RMA number and the correct return address provided by us. Our return addresses are in Australian capital cities across Australia.

REFUNDS INFORMATION

Refund will be processed via the original payment method. For example; an order payment with VISA card will be refunded back to the same VISA card.

SHIPPING INFORMATION

Shipping costs Australia-Wide: AU$7.99 for 0-500g, AU$12.99 for 0.5kg-3kg. Over 3kg – based on weight & delivery postcode. All orders are shipped with tracking.

Shipping costs International: Shipping costs vary depending on the order and the shipping address country. The international shipping costs start from AU$19.99. Some of the heavy & bulky products may not be viable to be shipped overseas. All orders are shipped with tracking.

We acquire instant live quotes from Australia Post, Fastway Aramex Couriers, Couriers Please, TOLL, TNT, Star Track Express, DHL, UPS, FEDEX, Allied Express, Hunter Express and few other companies to compare and then offer you the lowest possible shipping rate for your order and location.

DELIVERY INFORMATION

Orders are processed only after the payment is confirmed. Most orders placed on business days (Monday to Friday) between the hours of 9am and 3pm are processed on the same day; otherwise the next business day. Most orders are ready for despatch the same or the next business day after processing. There may be unforeseen delays related to system issues or courier company; but such delays are rare.

Delivery times are between 2-10 days within Australia and between 3-14 days for overseas destinations. The delivery times (ETA) are estimates only. We use Couriers & Australia Post to deliver your orders on time & responsibly. These are companies are external to us. We don’t have any control over or access to their operations or systems.

Most orders are delivered on time & without any issue. We are always here to help you as much as we possibly can. However, we will not be held responsible for any delays or loss or damage related to deliveries.

In case the couriers and transport service providers are unable to deliver to your shipping address, we will notify you as soon as possible and try to find a solution. If that is not possible, we reserve the right to cancel your order and refund your payment.

If an order is rejected on our website, we will endeavour to notify you within a reasonable time after the order has been submitted.

International Buyers- There may be an import duty tax applicable to your international purchase. You are responsible for paying any import duty that might apply to this purchase. Please contact your local customs department for clarification and further information.

LIABILITY EXCLUSION DISCLAIMER

This website site is available on an “as-is and as-available basis” and the users use it at their own risk. The material, content, advice, product descriptions, recommendations, standard, quality, time frames and specifications displayed on or via our site, and any products or services provided therefrom, is provided without any guarantees, conditions or warranties as to its accuracy, completeness or currency, nor that any of the products or services sold via our site will meet your intended purposes or specific requirements. Although every effort has been made to ensure the accuracy of the information provided and the integrity of the website, we make no representation or warranty as to the accuracy or completeness of any information. To the extent permissible by law, we shall not be liable for any loss or damage whatsoever arising from errors and omissions on this website or from reliance placed on all or part of its contents.

You acknowledge and accept that we shall, without prejudice, accept no liability in respect of any alleged or actual error(s) and/or omission(s) resulting from an inadvertent mistake made by us in the website content, product pricing, order processing, supply of products and warranties. In the event such an error and/or omission occurs and is not attributable to our negligence and/or wilful misconduct; you shall not be entitled to treat these terms and conditions as repudiated nor render it invalid.

We exclude, and are not liable for, all liabilities, losses, damages, expenses, injury or death and costs of any kind (including without limitation any indirect and consequential losses, such as commercial or economic loss of any kind or medical treatment costs) as a result of or in connection with your access and/or use of our website or our products or services, and/or any of our acts or omissions (including negligence).

To the extent permitted by law, we, our directors and employees, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or services or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

• loss of income or revenue;
• loss or interruption of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

FORCE MAJEURE

We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, bikes, engines, parts and components, taxi service, software, hardware or communication network.

JURISDICTION AND APPLICABLE LAW

Our site is created and controlled by us in the State of Victoria, Australia. As such, the laws of the State of Victoria will govern these Online Terms & Conditions. By using our site and/or placing an order with us you submit to the jurisdiction of the courts of Victoria and agree that any legal action will only be commenced in these forums. Our site is available only to people who can form legally binding contracts under applicable law.

If you come across what you believe to be a technical error or inaccuracy of our content, please notify us by contacting us via our Support Portal.